You already use Facebook Messenger to communicate with your friends, now you can use it to communicate with your customers, too.
This new integration makes it simple for you communicate with your customers in real-time, answer questions or recommend products, and build stronger, one-on-one relationships, all from within Messenger.
How does Messenger for Shopify work?
During checkout, shoppers who are signed into Facebook can choose to get order confirmations, shipping updates, customer service, and more through Messenger.
Once they’ve opted in, they’ll get their first message, an order confirmation with their payment and shipping details, automatically sent from your business’ Facebook account. Future notifications are automatically sent through Messenger too, including shipping updates and push notifications that let them know their shipment has arrived.
While automating these notifications can make your life easier, and is certainly useful for shoppers, the real magic happens when a customer uses Messenger to send a heartfelt thank you or an unboxing selfie. You, of course, can send messages back, peppered with images, emojis, stickers, GIFS, and links to other products. And, the messages you and your customers send are always available in your chat history, where they can be accessed anytime, on any device.
How can I start using Messenger to communicate with customers?
To start having conversations with your customers, simply add the Messenger channel in Shopify. Once you connect your Facebook Business Page, your customers will be able to send you messages through Messenger. To respond, simply log into your Facebook Page, either on your computer or through the Facebook Pages mobile app, and send messages like usual. You can use Messenger to have conversations with your customers for free.
This feature is available for all Shopify merchants.