A: Yes, we accept multiple international currencies. The price will be displayed in your selected currency, and payment is processed securely.
Iconic - FAQ #2
Frequently Asked Questions
A: Absolutely! We support popular digital wallets for a faster, seamless checkout experience.
A: Yes, select orders can be paid using buy-now-pay-later schemes. Terms vary depending on your location and bank.
A: In some regions, a small Cash on Delivery fee may apply. This will be displayed clearly at checkout before you confirm your order.
A: If a payment fails, you’ll receive an email notification. You can retry using the same method or choose an alternative payment option.
A: Yes, you can create a family account to manage multiple users under one profile. It’s great for household shopping or shared subscriptions.
A: Yes, subscription-based orders can be paused for a specified period. You can manage this in your account settings.
A: Yes, loyalty points usually expire within 12 months of being earned. You’ll receive reminders so you don’t miss out on using them.
All You Need to Know
invoice including GST or VAT information. You can download it from your account or receive it via email.
Yes, for eligible orders, you can ship items to different addresses. Just select the “Ship to multiple addresses” option at checkout.
Yes, certain products can be backordered. You’ll see the backorder option on the product page, and we’ll ship the item as soon as it’s back in stock.
Yes, same-day delivery is available in select cities. The option will appear at checkout if your location qualifies.
Yes, if your order hasn’t shipped yet, contact our support team to update the address. Once shipped, changes may not be possible.
The courier will usually attempt delivery twice. If you’re unavailable, the package may be held at a local pickup point or rescheduled for your convenience.
Yes, we can ship to most P.O. boxes, but some courier restrictions may apply. Check the product page or contact support if unsure.
In some locations, yes. During checkout, you’ll see the available courier options based on your address.
