A: Simply browse our products, add your favorites to the cart, and proceed to checkout. Follow the steps to enter your details and confirm your order.
Ikonisch - FAQ Nr. 3
FAQ
Got questions? We’ve got answers. Browse through the most common queries below — and if you still need help, feel free to contact us anytime.
A: If your order hasn’t been shipped yet, you can request changes or cancellation by contacting our support team. Once shipped, we won’t be able to modify it.
A: After placing your order, you’ll receive a tracking link via email or SMS. You can also check your order status in the "My Orders" section of your account.
A: We offer standard and express shipping. Options will be shown at checkout based on your location.
A: Don’t worry — contact us and we’ll work with the courier to resolve the issue and ensure you receive your order.
A: Yes, we ship worldwide! Shipping rates and delivery times vary depending on the country.
Frequently Asked Questions
Got questions? We’ve got answers. Browse through the most common queries below — and if you still need help, feel free to contact us anytime.
A: We accept returns within 7–14 days of delivery (depending on product type). Items must be unused and in original packaging.
A: Go to your order history and select “Return.” Follow the steps or contact our support team for help.
A: Click on “Forgot Password” on the login page, and follow the instructions to reset via email.
A: Yes, we take data security seriously and follow strict privacy policies.
A: Yes, exchanges are possible for size/color variations if stock is available.
A: Yes, items like personal care, hygiene, or clearance products are non-returnable. These will be mentioned on the product page.
