What is the FAQ page?

The FAQ page provides merchants with a space to present comprehensive responses to common customer inquiries. With a specific page devoted to FAQs, customers can effortlessly locate answers to their frequent questions, streamlining the purchasing journey by reducing obstacles.

FAQ section

How to set up the FAQ page

Steps

  • Open the Theme Editor.
  • Use the dropdown menu to navigate to Pages > FAQ.
  • The FAQ page already includes multiple sections, which are outlined in the Template portion on the left side of the screen.
  • After configuring the content and layout, designate a page in the Shopify admin by going to Online Store > Pages to utilize this template.

On the left side of the screen, within the Template section, you’ll find various default sections: an Image with Text Overlay section that can serve as the primary h1 page heading, a FAQ Header section for content search and index display, Collapsible Tabs sections for the FAQs, and a Rich Text section suitable for linking to the store’s contact page. These sections are flexible; they can be added, deleted, or rearranged as needed.